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FAQ
👕 Sizing and Fit
How do I know which size to choose?
Each product includes a detailed size guide in the description. We recommend measuring a garment you already own and comparing it to the chart to select the most accurate size.
Are the sizes standard or fitted?
Our sizes are standard unisex. If you’re between two sizes, we suggest choosing the larger one for a more comfortable fit.
What if I order the wrong size?
If your garment doesn’t fit properly, you can request an exchange within 7 days of receiving it. Please contact us with your order number, and we’ll assist you.
🚚 Shipping and Delivery Times
Which countries do you ship to?
We currently ship to the entire American continent, including the United States, Canada, Mexico, Argentina, Colombia, Chile, Peru, and more.
How long will my order take to arrive?
Estimated delivery times vary by destination:
🇺🇸 USA: 5 to 9 business days
🌎 Rest of America: 7 to 15 business days Please note that we operate on a print-on-demand basis, so each product is printed especially for you.
Can I track my order?
Yes! We’ll send you a tracking number via email as soon as your order is on its way.
How much does shipping cost?
Shipping costs depend on the destination and the number of products. You can view the total at checkout before confirming your purchase.
Which countries do you ship to?
We currently ship to the entire American continent, including the United States, Canada, Mexico, Argentina, Colombia, Chile, Peru, and more.
How long will my order take to arrive?
Estimated delivery times vary by destination:
🇺🇸 USA: 5 to 9 business days
🌎 Rest of America: 7 to 15 business days Please note that we operate on a print-on-demand basis, so each product is printed especially for you.
Can I track my order?
Yes! We’ll send you a tracking number via email as soon as your order is on its way.
How much does shipping cost?
Shipping costs depend on the destination and the number of products. You can view the total at checkout before confirming your purchase.
💳 Payments and Security
What payment methods do you accept?
We accept credit cards, debit cards, PayPal, and other methods depending on your country. All payments are processed securely.
Is it safe to shop on your site?
Absolutely. We use recognized platforms and SSL encryption to protect all your data and transactions.
What payment methods do you accept?
We accept credit cards, debit cards, PayPal, and other methods depending on your country. All payments are processed securely.
Is it safe to shop on your site?
Absolutely. We use recognized platforms and SSL encryption to protect all your data and transactions.
🧵 Quality and Materials
What is the quality of the products? Are they worth it?
Yes, absolutely. We use premium materials and high-quality printing technology. Our designs are made to last and stand out.
How should I care for the garments?
Wash them inside out, in cold water, with similar colors. Do not use bleach. Air dry or tumble dry on low to preserve the design.
What is the quality of the products? Are they worth it?
Yes, absolutely. We use premium materials and high-quality printing technology. Our designs are made to last and stand out.
How should I care for the garments?
Wash them inside out, in cold water, with similar colors. Do not use bleach. Air dry or tumble dry on low to preserve the design.
🔄 Exchanges, Returns, and Support
What should I do if my product arrives damaged or incorrect?
We’ll replace it without issue! Send us photos and your order number within 7 days. We cover printing errors, incorrect sizes sent, or defective products.
Do you accept returns if I change my mind about the purchase?
Since we print on demand, we do not accept returns for change of mind. However, if there was an error on our part, we’ll make it right.
How can I contact you?
You can reach us through the contact form on our website or via email at: hello@ojdesignart.com. We respond within 24 hours.
What should I do if my product arrives damaged or incorrect?
We’ll replace it without issue! Send us photos and your order number within 7 days. We cover printing errors, incorrect sizes sent, or defective products.
Do you accept returns if I change my mind about the purchase?
Since we print on demand, we do not accept returns for change of mind. However, if there was an error on our part, we’ll make it right.
How can I contact you?
You can reach us through the contact form on our website or via email at: hello@ojdesignart.com. We respond within 24 hours.
🎁 Other
Can I give your products as gifts?
Absolutely! They make for original gifts. You can send them directly to another person, and if you’d like to include a special note, just let us know.
Are the designs exclusive?
Yes. Each design is original from our studio; you won’t find them anywhere else. This makes each piece unique.
Do you release new designs frequently?
Yes, we add new collections every month. Follow us on Instagram to stay updated 👉 @ojdesignart
Can I give your products as gifts?
Absolutely! They make for original gifts. You can send them directly to another person, and if you’d like to include a special note, just let us know.
Are the designs exclusive?
Yes. Each design is original from our studio; you won’t find them anywhere else. This makes each piece unique.
Do you release new designs frequently?
Yes, we add new collections every month. Follow us on Instagram to stay updated 👉 @ojdesignart